Within today’s Global business environment companies that want to successfully form cooperation with international customers and business partners should intensively come to grips with cultural differences. In doing so, theoretical knowledge can absolutely not be the only thing conveyed; the focus should instead lie on practical know-how. A professional Cross-Cultural coaching can accomplish exactly that. Within this seminar we cover issues such as:

• Cross-cultural communication | basics
• Introduction to the most important global cultural differences
• Small talk is big talk! Extensive small talk exercises in English, various situations from today’s everyday work

Professional insights into the international business world: employee management, project work, hierarchy, understanding of time, dealing with changes preventing, identifying and avoiding difficulties and/or misunderstandings.

This seminar for presentations, meetings and negotiations is designed for the specific needs of professionals working in today’s global business environment. This seminar focuses on the needs of participants, developing language skills through practice. PMN vocabulary development, language development, active listening , extensive role-plays and continuous group and individual feedback play a critical role within this workshop. Participants will also reflect on the cultural essentials of meetings and the expectations of how meetings work and the importance of the decision-making process. This seminar is based on the following standard principles: Negotiate with confidence while being persuasive and convincing. Express opinions clearly and confidently as well as managing conflict diplomatically. Implementation of practical tips and instant application of these tactics into your daily work are our main focus.

This seminar on how to deal with customer complaints encompasses why it is in a business’s interest to give high priority to effective complaint management. Recommendations for practical procedures to review and resolve customer complaints is the main focus This course is designed to enable participants to deal with areas where customers are dissatisfied the most. Further, we acquire the necessary know-how and techniques to better manage complaints efficiently. This training is conducted with a hands on approach so the skills acquired can be applied immediately and utilized within daily customer complaint management. Topics covered within this seminar include:

• An effective strategy for recognizing and managing customer complaints.
• Effective complaint review and resolution procedures
• Closely supervising complaints, including- investigate and analyze the complaint, follow through and future complaint avoidance.

This seminar is offered for those who need to improve their basic English language skills but don’t have the time to attend a longer English course. With the focus on providing an intensive practice of today’s English this seminar includes the use of basic grammar, important and practical vocabulary and phrases, email essentials, face-to-face communication, group discussions, role plays as well as Q&A sessions. All four language skills – listening, speaking, reading and writing – are integrated.

This intense seminar is offered for those who need to stabilize their English skills in order to feel more confident and up-to-date with their everyday business communication. Here we focus on providing intensive practice of advanced English topics within today’s global business environment. The syllabus is a balanced mixture of important and relevant vocabulary and phrases, face-to-face communication, role-plays and practical exercises. Areas covered include: working through business scenarios, stating opinions and needs, discussing contacts with potential customers, communication via E-Mail, telephone and formal letters. Additionally, we cover making presentations, the essentials of business meeting and finally, negotiating a deal.